Retrieval

To retrieve records the client will be asked to contact Magnum’s Customer Services Help Desk via phone, email or online. The archive staff will log all the details of the request, identify the required records on the database and generate a picking list in the storage area.

When retrieving a file, the bar code is scanned to confirm that the file has been removed. In the event that the notes are returned to storage, the bar code on the file will again be scanned to ensure that the files are returned to the correct box. Requests can be timed and dated to the individual requestor giving the organisation a complete audit of files/boxes being retrieved from Magnums’ premises.

Once the records have been retrieved this is confirmed on the database and a delivery note is generated. This list accompanies the files and, when signed by the clients staff, provides a receipt for the delivery.All retrieved files/boxes are sent to a checking station whereupon the clients request information is checked against our picking list and also against the physical file/box itself.