Account Management

Magnum Services maintains liaison with clients as the ongoing management of a contract is assigned to one of Magnum's account managers who will oversee the quality of service and invoicing. The account manager will arrange periodic review meetings to report on the operation of the contract (including KPI’s) and to see if there are ways to develop and improve the service provided by Magnum.

Your Account Manager will advise on file/box level indexing options, it is normally recommended that if the records relate to a person, an address, a project etc and contains standard information i.e. surname, forename(s), date of birth then we should index/ barcode at file level. The advantage of this is that each file will be accounted for regardless of the storage order, thus meaning all misfiles come back to life. Retrievals are done as per the index format i.e. file level jobs are retrieved at file level whereas box level are done per box

Also forming part of the data capture considerations are the retention policies relating to said records, as we are able to capture ‘Destroy Dates’ or trigger destruction reports by utilising retention periods in conjunction with creation dates.

Quotations will be submitted for any new requirements clients may have, detailing the proposed solution, contract prices and budgetary figures for the job as a whole (based on estimated volumes calculated).

Once an official order has been generated, a job pack will be created, each new job is allocated a unique account number and set up on our archive database, contact information, costs, indexing formats and other instructions are recorded and made available to the relevant Magnum personnel.

Customer Services

Magnum Services have a ‘Client Liaison Officer’ who although is office based keeps in regular contact with all end users, keeping them informed with products and services and also completing ‘Client Satisfaction Surveys’ the results of which are fed into a report and discussed at the Management meetings.